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Purchase & shipping Information

1. How to Order

You can easily place your order through our webshop. Simply add the desired products to your cart, proceed to checkout, and enter your details. Once your order is confirmed, you’ll immediately receive a confirmation email. We usually process all orders within 1 business day, and you will receive a shipping notification with tracking details once your package has been dispatched.

2. Payment Methods

We currently offer the following secure and convenient payment methods:

  • Credit or debit card
  • Bank transfer in advance
  • PayPal
  • Klarna

As a modern, international webshop operating with automated logistics, cash on delivery is not available. This allows us to ensure faster, smoother order fulfillment and a higher level of customer service.

3. Shipping Information

Orders are processed once the payment has been confirmed. We currently ship to the Netherlands and Germany. The average delivery time is 3–5 business days for all Ready to Ship items.

Shipping fee: €4.60

Free shipping applies to all orders above €29.99.

The shipping fee is fixed and will be clearly shown during checkout. Free shipping applies to orders above €29.99.

Once your package is ready for dispatch, it will be handed over to the courier and a tracking link will be sent to your email.

4. Right of Withdrawal / Returns

You have the right to withdraw from your purchase within 14 calendar days after delivery, provided that the product is sealed, unused, and in its original packaging. If the item is defective or damaged, we will cover the return costs. In all other cases, return shipping is at the customer's expense.

5. Customer Service

If you have any questions or need assistance with your order, don’t hesitate to contact us:
📧 support@balviont.com