1. Introduction
This privacy policy explains how Balviont (operator: Balviont, registered address: Nieuwenhagerheidestraat 70B, 6374EC Landgraaf Netherlands, company registration number: 97506249, VAT number: NL868081978B01, email: support@balviont.com) processes personal data on the website www.balviont.com. The data controller complies with all applicable data protection laws, especially Regulation (EU) 2016/679 (GDPR).
2. Legal Basis for Processing
Personal data is processed in accordance with the GDPR, mainly based on:
- The customer’s consent (GDPR Article 6(1)(a))
- The necessity of processing for contract performance (GDPR Article 6(1)(b))
- Legal obligations (GDPR Article 6(1)(c))
3. Types of Data Processed
- Full name
- Email address
- Phone number
- Shipping and billing address
- Details of ordered products
- IP address (for technical logging)
4. Purpose of Processing
- Processing and fulfilling supplement orders
- Invoicing and delivery
- Customer support and communication
- Compliance with legal obligations (e.g. accounting, taxation)
- Sending marketing emails or newsletters (only with explicit consent)
5. Data Sharing
Personal data is only shared with third parties to the extent necessary for fulfilling your order or administrative tasks. These may include:
- Courier or logistics providers (for fast delivery within 1–2 working days)
- Online payment providers (e.g. credit card or PayPal payment)
- Product suppliers or distributors (for preparing and shipping orders)
- Accounting or invoicing service providers (for legal compliance)
All our partners are contractually required to comply with GDPR and data protection laws.
6. Data Retention
We retain personal data for up to 8 years after contract completion (as required by accounting and tax regulations), or until the data subject withdraws consent (in the case of marketing communications).
7. Data Subject Rights
As a customer, you have the right to:
- Request access to your personal data
- Request correction, deletion, or restriction of processing
- Object to processing
- Request data portability (GDPR Article 20)
- Lodge a complaint with the relevant data protection authority
8. Contact
If you have any questions or requests related to personal data, please contact us at support@balviont.com.
9. Third-Party Services and Cookies
The Balviont website may use services such as Google Analytics and Facebook Pixel to improve user experience and optimize advertising. These services place cookies in the user’s browser and collect data such as IP address, session time, or visited pages. Data is processed according to the privacy policies of the respective providers. You can give or withdraw your consent to cookies via the cookie banner on our website.
10. Returns and Hygiene Policy
Due to the nature of our products (nutritional supplements and vitamins), opened or used items cannot be returned for hygiene and safety reasons. Returns are only accepted for sealed, unopened items, or if the product arrives damaged or incorrect. Please contact us within 14 days of delivery to request a return in such cases.
